The Client's Bill of Rights | « back
An executive search involves a complex process that requires a substantial investment of your time and resources. When you hire a retained executive search firm, you are entitled to receive a high level of service. What are your rights as a client, and how do you know when you have received excellence in client service? In the belief that well-educated clients always lead to better client/consultant relationships, and as a member of the Association of Executive Search Consultants (AESC), we offer the following summary of "The Client's Bill of Rights."
- The executive search firm shall provide you with an accurate and candid assessment of its capabilities to perform your search.
- The executive search firm shall tell you who will conduct the search.
- The executive search firm shall provide a high-level consultative relationship.
- The executive search firm shall hold your information in strict confidentiality.
- The executive search firm shall demonstrate a clear understanding of the position, the company, and the objectives of the search.
- The executive search firm shall provide you with regular, detailed status reports on the progress of the search.
- The executive search firm shall present qualified candidates who fit the position and the culture of your organization.
- The executive search firm shall help you negotiate with the final candidate, representing both parties with skill, integrity, and a high degree of professionalism.
- The executive search firm shall provide you with a clear understanding of its replacement policy and other unusual situations that may arise during and after the search.
- The executive search firm shall provide you with a reasonable level of follow-through after you have hired the candidate.